What Households Say
Honest accounts from households we have worked with.
We do not embellish our clients' words. Here is what they said, in their own terms, about working with Cedarvault.
Back to Home140+
Sessions completed
4.8
Average rating
3 yrs
Operating in Kuching
92%
Referred by existing clients
Client Feedback
What households tell us
Norizan binti Bakar
Kota Samarahan, Sarawak
"My late mother kept her documents in four different places, and after she passed we could not locate her land grant for months. I did the Paper and Digital Catalog Project for our own household afterwards. What struck me was how the team asked about how we think about our documents — not how they assumed we should. The index booklet is still on our shelf two years later."
April 2025 — Paper & Digital Catalog Project
Chong Keat Weng
Kuching, Sarawak
"I was sceptical about whether a half-day session could change much. It did. The folder structure they helped me set up is still the one I use. The naming convention took a day to get used to and then felt obvious. I thought I would need to reach out with questions afterwards but the follow-up note a month later answered the two things I had been wondering about."
March 2025 — Digital Records Organizing Session
Sathiya Priya
Kuching, Sarawak
"We are in the second year of the subscription now. The quarterly visits are short — usually an hour and a half — but they stop things from piling up again. Daniel notices things I have missed, like a folder of documents from a company we no longer deal with sitting in the current files. Small details. But they add up when you have a clear index to measure against."
May 2025 — Annual Records Care Subscription
Rashidah Haji Majid
Sibu, Sarawak
"My husband and I had been saying we needed to sort our records for years. We finally booked the catalog project. The sessions were calm and unhurried. Siti was very patient with our questions. We now have a folder booklet and a digital structure that mirrors it exactly — when I find a paper document, I know exactly where the digital version lives."
January 2025 — Paper & Digital Catalog Project
James Tajem
Kuching, Sarawak
"I did the digital session mainly because my Downloads folder had become unusable. The session itself was about three hours. Raphael helped me work out a simple structure and, honestly, the key was the naming convention — something I would not have thought to ask about. A few months on I am still finding it. Not perfect, but much better."
February 2025 — Digital Records Organizing Session
Lim Mei Lin
Kuching, Sarawak
"I was worried the team might be overly prescriptive about how documents should be organised. They were not. They asked where I expected to look for things and worked from there. The printed booklet is more useful than I expected — my elderly mother can refer to it without asking anyone for help, which was one of my main goals."
April 2025 — Paper & Digital Catalog Project
Case Studies
Three household situations in more detail
Case 01 — Digital Session
A single professional with a decade of accumulated digital files
Situation
A household member who had been working remotely for ten years held payslips, insurance documents, utility correspondence, and personal records in an undifferentiated Downloads folder with no naming pattern. Finding any specific document involved an extended search.
Work Done
A half-day session to design a top-level folder structure reflecting the household's main document categories, a year-based subfolder convention, and a simple naming pattern. A printed index template was produced to capture the structure.
Outcome
Within the session, the household member was able to locate and correctly file all key documents. The follow-up note at one month confirmed the structure was holding without modification.
Case 02 — Four-Session Project
A retired couple with thirty years of paper documents in several boxes
Situation
Two retired household members had accumulated land records, medical correspondence, insurance policies, vehicle documents, and family certificates across several cardboard boxes. Some items were duplicated; many were misfiled. The household had attempted to sort through the material twice without completing the task.
Work Done
Four sessions over six weeks, held at the household's home. Paper documents sorted into archival folders with handwritten labels. Digital counterparts organised into a matching folder structure. Index booklet produced at the end listing all categories and key document locations.
Outcome
The household could locate any document by category within two minutes using the printed index. The follow-up visit at three months found the paper filing maintained and one new digital category added independently by the household.
Case 03 — Annual Subscription
A young family maintaining an existing system across the year
Situation
A household with two children had built a working records system after the catalog project. After a year, documents from a new insurance policy, a school enrolment, and a home renovation had accumulated without being filed. The household wanted ongoing support to prevent the same backlog forming.
Work Done
Quarterly visits to sort accumulated documents, update the index, and review whether the existing categories still reflected the household's needs. An annual index produced at year end covering the full current state of both paper and digital records.
Outcome
After two years of the subscription, the household's records are current to within one quarter. The household reports finding documents without assistance in most cases and uses the annual index as a reference when uncertain.
Reach Us
Contact Cedarvault
Phone
+60 82-416 384Studio
Lot 15, Jalan Padungan
93100 Kuching, Sarawak
Hours
Mon–Fri: 9am–5:30pm
Sat: 9am–1pm
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